Our promise to you
The promise is simple: We guarantee you will be 100% satisfied with our services or we will make it right. In addition, we offer a 2-year limited warranty on all exterior work and a 3-year limited warranty on all interior work. Please see below for more details on the specific items our warranty is limited to.
It’s important to know exactly what comes with our warranty.
Labour and materials are covered under warranty for two years.
If a defect occurs, we will supply labour and materials to correct the condition at no cost*. Please note that this warranty is in lieu of all other warranties, expressed or implied. Also, our responsibility is limited to correcting the defect.
*THERE ARE SOME LIMITATIONS TO THIS WARRANTY.
The Urban Painter is not responsible for:
- Consequential or incidental damages caused by accident or abuse.
- Failure of workmanship done prior to our work.
- Temperature changes, settlement or moisture; i.e., cracks caused by expansion and/or contraction, or accumulation of dirt or other particles causing discoloration or change in the appearance of materials. We will properly prepare any surface cracks during the initial job, but these cracks will not be covered under warranty.
why work with us
“Everyone on the crew was friendly and on time each day. They were upfront about cost when we added items over and above our original quote. The crew checked in with us periodically to ensure they were on the right track and that we were happy with the outcome!”Becky P. (Exterior Windows & Doors)
“Everything was great! Friendly, polite, and professional crew!”Rhonda H. (Interior Walls)
“Excellent quality work. We are very happy with results and very happy with the friendly painters. Extremely happy with everything!”Jamie & Kim (Interior Walls)